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Who can see tickets when using Customer and organization profiles

Hi,

we want to use customer and organization profiles. If I understand correctly, all customers of an organization can view all tickets of their organization? Is that correct?

Thanks

Ingo

Accepted answers

Hi Ingo,

Yes, that is correct.

All comments

Hi Ingo,

Yes, that is correct.

Hi John,

thanks for your answer.

Is there anything, what I can do to change this? I know the ticket security. With this function should it function, or not?

I don't know why these concerns exist, but our customer management thinks that our customers don't want every customer to be able to see all tickets.

Then you can implement Issue Level security to restrict visibility to those tickets.

Thanks for answer and Confirmation of my assumption.

Ingo

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