Where have the page view counters gone?

Question

We've had comments from staff saying that having KB articles appear before they can log a ticket is just wasting their time, as no-one ever reads them.

There used to be a chart showing page views against a calendar.  Any idea where this has gone?  I need to justify the existence of the KB.

Aron Gombas _Midori_ · Answer

@Shaun Neighbour Related here, you can track the views on your pages (and blog posts) using the Better Content Archiving and Analytics app.

It can show the views for a page:

... or for a space or for the whole site:

... and even show you the trend of page views to discover abandoned, irrelevant spaces and pages:

You may want to try if these help track the usage of your KB pages.

(Discl. this paid app is developed and supported by our team. Free for 10 users!)

Shaun Neighbour · Answer

Hi Nikola

Ignore me.  Stats required are under the "Requests deflected" report.

Nikola Perisic · Answer

Hello @Shaun Neighbour

Can you describe a bit more the part where KB articles appear before logging a ticket,not sure what this means. Jira has Project pages that are connected with Confluence. All of the knowledge base from Confluence is stored in the Project page of your Jira project.