Error: You can't move this issue to this column due to workflow configurations or permissions.

Question

I am on a board and I am trying to move (drag) an item (it is a bug) from "In progress" to "Resolved"

When I try to do that I get this error:

You can't move this issue to this column due to workflow configurations or permissions.

and a toaster at bottom left of the page popes with this message:

We couldn't update the issue

We failed to reorder the issue or your admin has restricted how you can move it. Try moving the issue again or move it to a different drop zone.

What does it takes for fix my my setup or the Jita item's setting so that I can drag it from the "IN PROGRESS" to the "RESOLVED" area?

Alex Ortiz · Answer

First, can you transition any other issue?  Maybe of a different type?  Also, can you transition from a different status into In Progress?

1) IF you are doing this on a JSM project, do make sure you have a valid JSM license (I'm assuming you do since you can access the project).  But, also make sure you are in the Service Desk Team role as Trudy mentioned.

2) The workflow may have an approval step.  In which case, if you aren't the approver, Jira won't let you go to the next step.

3) The workflow may have a condition that only allows certain folks to make the transition.

4) Check the project permission to make sure you have the ability to resolve issues.

Shawn Doyle - ReleaseTEAM · Answer

You tagged this as JSM, but I'm kinda smelling this isn't a JSM thing, are you sure you are in JSM and not Jira?

Trudy P Claspill · Answer

Hello @Ali Moeen

What is the project type for the project whose issue you are trying to move? You can get that information from the Type column on the View All Projects page under the Projects menu.

You will have to contact the Project administrator for the project the issues belongs to, and possibly they will have to contact the Jira Administrators.

The problem could be that you don't have enough permissions in the project, and the Project Admin may be able to fix that.

If it is a Service Management project you will need to be a member of the Service Desk Team role. You also must have a Jira Service Management Agent license allocated to you.

If that is not the problem then it could be an issue in the Workflow. That may require intervention by a Jira Administrator to resolve.