Error - automation to clone issue.

Question

Hi!

I am trying to:

- Once an issue is created in Project A -> Clone to project B.

Project A and B are both company managed;

Error: Failed to fetch fields for project/issue type;

When I try to clone to a team-managed project, works perfectly.

Thanks in advance for any support :)

Mark Higgins · Answer

Hi @Karla Garcia

I've just come across the same error, and it was indeed that the 'Issue Type' of Service Request from an older project, was different then the project I was cloning to of '[System] - Service Request.

Cheers

mark

Derek Shore · Answer

I just ran into this exact same issue. For me the problem was that I was setting the issue type to an old issue type that was no longer available in the destination project. Might double check that.

Luka Hummel - codefortynine · Answer

Hi @Karla Garcia and welcome to the community!

For your automation to clone issues from Project A to Project B, consider using our app Deep Clone for Jira. Deep Clone allows you to clone issues, including attachments, comments, and custom fields, across projects with full customization. It ensures seamless cloning even between different project types. This might help avoid the “Failed to fetch fields” error by offering a more robust cloning solution.

You can also try adding a delay or re-fetching the issue, as suggested by others.