How to Create a ticket queue for a project with multiple teams

Question

Hi everyone,

I currently facing the challenge, that I want to create a Queue to display:

* all Incidents, which are work in progress an belonging to my Team (dynamic)
* Th project has multiple Teams and I want to provide a queue to all user displaying the above mentioned issues only for the users teams he belongs to

Is this possible with JQL e.g. by providing a Teams = myTeams?

Eduardo Anflor - MindPro · Answer

Hi, @alexander.wanger

In addition to that, you could give the agents the ability to create sub-filters from a pre-defined queue, so the team could be able to share these filters or keep them private for internal management. In this way, they could create team or incident sub-filters from the main queue. This can be reached using the app Lineup, which allows this flexibility to the agents without changing the original query or switching to another queue.

I hope that helps.

Regards,

Eduardo

alexander.wanger · Answer

Hi @Ashok Shembde

thank you for the quick response so it would be possible with option 2 to show the queue based on the current user and the teams the user is member of.

Example

User 1 is part of Team 1 and Team 2 -> queue shows Incidents of Team 1 and Team2

User 2 is part of Team 3 -> same queue shows Incidents of only Team 3

Ashok Shembde · Answer

Hi @alexander.wanger ,

In Jira, you can create a queue based on dynamic team membership using JQL

1)You can use JQL to filter issues assigned to users within a specific group or project role that represents a team. For instance:

status = "In Progress" AND assignee in membersOf("Team_Group") 2)Dynamic Team Queue for the Current User:

If you're looking for issues that belong to the current logged-in user’s team, the best option is to ensure that users are added to specific groups (e.g., team-specific groups). Then use a combination of the following JQL:

status = "In Progress" AND assignee in membersOf("your-team-group")