Can not receive any emails from Jira or Bitbucket

Question

Hi all,

I have not received any emails from Jira or Bitbucket for a while. We are using Office 365 accounts and on the 27th of August, our license expired with a couple of team members. After that, even though we got the license again, we are not able to receive any emails from Jira or Bitbucket. I have seen some similar posts and their email addresses was in the suppression list. It might be the same for us too. Could anyone check?

Thank you.

Mohanraj Thangamuthu · Answer

Hello, Good day. Let me know after the response from project admin. Thanks!

Arif Sarikaya · Answer

Hi. It might be related to that, but I don't think so. I will ask the project admin to check.

But, I should get an email for your response but I did not. I don't think it is related to the project specific.

Mohanraj Thangamuthu · Answer

Hello, Good day. Go to project settings >> Notification > Project email audit and check for suppressed emails. You can self serve these request.