Create issue with all incoming mails but limit access to Web Portal

Assistenza

Good morning,

We are trying to achive this scenario: The customer writes us an email at the support@ourdomain.com asking for support, a jira issue/card is created as "email request" in the project and when the issue is updated, added a "customer comment", etc. the customer must receive a mail with the status update.

For the "special part":

• If the customer is not on a whitelist, he must not have access to the portal. He must not be able to register to the portal, view or open issues on the portal. The only way to communicate with us is by emails. (Which still needs to add comment to the ticket and, if we add comment, must write the email)
• If the customer is on a whitelist, he can have access to the portal.

 

Thanks

Jim Knepley - ReleaseTEAM

I've never tried this, but you might get part of the way by:

• making your portal invite-only
• add a new customer with automation

It seems to work, but I would test it extensively.