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I have a new JSM project and need help with notifications

Don Roberts_b0mnxw

I created a new JSM project and added a organization everything seemed fine. However when I had a user test creating a ticket everyone in the organization got the notification. I tried to find the notifications page but all i am finding is the default global permissions. I did find the notifications for the project but it only shows notifications being sent to the creator, and the agent.

Accepted answers

Jack Brickey

@Don Roberts ,

please be sure the "Organization added" selection is disabled.

All comments

Jack Brickey

@Don Roberts ,

please be sure the "Organization added" selection is disabled.

Don Roberts_b0mnxw

Thank you Jack. I completely missed that option when looking thru the customer notifications.

Joseph Chung Yin

@Don Roberts -

To supplement what @Jack Brickey suggested that in JSM, the project notification configuration scheme is different than the "Customer Notifications" configuration. In the Customer Notification setup, it focuses on customers and the project notification configuration is focuses for on internal notifications.

Hope this also helps.

Best, Joseph Chung Yin

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