Creating priority alert

Jason Michel

I am looking for a way that when a specific set of users create a ticket (VIP) that a beyond the normal creation/assigned workflow that I can get a notification sent to specific people. This is for if sr. management create ticket, that HD manager, IT Director etc gets notified as well to make sure appropriate attention gets paid to these tickets

Casey Gould

Hi Jason - It sounds like you're going to want to create an Automation. One of the things Jira automation can do is send emails. The "User who initiated" or "initiator" is going to be the field you want to check.

In rough terms, something like:

Trigger: ticket is created

IF: User Condition: "User who triggered the update" is one of [add your VIPs]*

ACTION: Send email

 

 

---

These smart values may be helpful in adding key details to your email:

Who created the ticket:

{{initiator.displayName}}

Ticket key and title (hyperlinked, for the body):

<a href={{issue.url}}>{{issue.key}} {{issue.summary}}</a>

 Plain key and title:

{{issue.key}} {{issue.summary}}

 

*If you have a lot of VIPs or want to build multiple automations based on the same group of users, it might make sense to designate them in a Jira group and then check if the user who triggered the update is in that group.