Search not working in Confluence cloud

Justin Durlewanger

Hello,

I am seeing an issue where certain users are unable to use the search function. No matter what they search, nothing appears.

I have cleared cache, switched browsers and used inprivate/incognito mode. 

I searched the support portal and only found information about reindexing, but there is not an option for Content Indexing. I guess this is not related to the cloud version.

 

Content Index Administration | Confluence Data Center 9.0 | Atlassian Documentation

I checked the confluence status, and I see that there was an issue last week about searching but it says this is resolved. Is there a way to report I am having this issue?

 

Confluence Status (atlassian.com)

 

Are these any other options available?

Interlaced Support_r5jug0

Can confirm we have some users experience this same issue. Had them try the same things Justin has tried and searching still returns no results.