Automation rule to change status based on the newly update ticket field

Question

I've set up an automation rule to change the status based on the newly updated ticket field shown in the attached image.

However, only Condition 1 was triggered to edit issue field, as indicated in the attached audit log. Could you please assist me in ensuring that Condition 2 runs after Condition 1 is executed? Thank you!

Yash_reddy · Accepted Answer

Hi @Nguyen Thanh Tien

Welcome to the Community

Try adding refetch component before second one

You can find more details on Refetch component here https://support.atlassian.com/automation/kb/usage-of-refetch-component/

let me know how it went after updating.

Jakub Koc · Accepted Answer

You might want to try re-fetching issue before second condition, eventually I would also try extracting score from the comment itself and modifying the field without the second condition. Can you provide example comment that activates the automation?