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Why dasboard shows wrong data however JQL shows correct

Chinmaya Panda

We have been observing this peculiar behaviour over the last few months.
The data shown on dashboard charts are not correct even though the JQL used for the same charts gives correct data

The dashboard shows a huge count, which is annoying

Accepted answers

All comments

John Funk

Hi Chinmaya - Welcome to the Atlassian Community!

Can you share some screenshots that show the differences?

Lisa Forstberg_o85gu4

Hi @Chinmaya Panda ,

Welcome to the community!

There are lots of filtering options and configurations you can do to a dashboard.

Can you explain what filters and gadgets you are using, what you want to achieve and please add some screenshots of your dashboards and filters.

best regards

Lisa

Chinmaya Panda

I'm using native JIRA two-dimensional charts Screenshot 2024-09-19 163104.png
The total number of issues here is 79, but when I click on the 79 to see the details
JIRA will open up the saved filter which was used for this chart
Below shown is the configuration of the chart as shown below.
Screenshot 2024-09-19 164326.png However if I execute the saved filter the output is not 79, it's just 50, as shown below.

Screenshot 2024-09-19 164519.png

Chinmaya Panda

@John Funk Please check https://community.atlassian.com/t5/Jira-questions/Re-Re-Why-dasboard-shows-wrong-data-however-JQL-shows-c/qaq-p/2816307/comment-id/1052689#M1052689

John Funk

Can you share the entire filter?

Lisa Forstberg_o85gu4

Intriguing! Just as John wants below I'd like to see the full filter JQL

What happens if you click on the totals - 61 for CAMworks and 18 for Nesting works => what numbers of tickets will you get when viewing those "subfilters" in issue navigator?

Chinmaya Panda

@John Funk & @Lisa Forstberg This is a simple filter and we have been using this functionality for a long while, we have observed this weird behaviour recently (maybe in the past 3-4 months)

somehow the forum is restricting me from posting the query in text here, so putting the image
Screenshot 2024-09-20 130522.png

Chinmaya Panda

@Lisa Forstberg It used to work properly for many years when we click on 61 for CAMWorks it used to show the correct query with the filter applied

But it has stopped working for the last few months
Just for your information below is what I clicked on 61 for CAMWorks
Screenshot 2024-09-20 130839.png

and when I click on 18 for NestingWorks
Screenshot 2024-09-20 131054.png

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