nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Change the request type on a customer's ticket

Anna Nguyen_zzbu72

Hi everyone,

I have an inquiry about the request type and issue type

When customer submit a ticket via Jira customer portal, it will link with a request type. In case, customer wants to ask about issue A, but they submit on the issue B, so how can we change the request type to be the correct one on Jira Service Management. So that we can have the accurate data about contact reason

Accepted answers

Manoj Kumar Gangwar

Hi @Anna Nguyen

Welcome to the Atlassian community

If the request type shares the same issue type you can simply change the request type on the issue. If the request type has a different issue type you will need to move the issue to change the request type.