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Limiting project changes to Admin role

Mohit Verma

Hi Team,

We have noticed that adding new customers to an existing project is a functionality which is not limited to just admins and it is causing some misinformation in projects where just a user in the project can mistakenly add people to the customers list without following a proper process flow.

Kindly help us limit the project changes to just the project admins so we can maintain the systems as intended.

In case of any additional information, please revert with same.

Thanks.

Regards,

Mohit Verma

Accepted answers

All comments

Ollie Guan

Hi @Mohit Verma ,

To set who customers can automatically share new requests with, site admins can change the Global settings

Joseph Chung Yin

@Mohit Verma -

Please provide some clarification of your ask - Are you asking only Project Admins can add new customers to his/her project(s) or only Jira Admins can conduct this activity?

In addition, please provide more details on your following statement - "limit the project changes to just the project admins" - What project changes that you want to limit to just project admins? Or you are asking to limit on what project admins can perform/change in his/his project(s)?

Once we obtain your updates, we can further assist you better.

Best, Joseph Chung Yin

Mohit Verma

Hi Joseph,

When I say "limiting the project changes to Project admins" I mean changes like adding customers to a JIRA project, adding Organizations to the JIRA project should only be restricted to the Project admins, as of now any user who is part of the project is able to make those changes which sometimes causes misinformation being added.

Additionally, I want to manage these roles to Project admins and not JIRA admins. We have limited people with JIRA admin role, but each project has a set of Project admins so the responsibility is shared with people with right responsibilities.

Hope this clarifies my query. kindly suggest a solution for project admins for these roles.

Thanks.

Mohit Verma

Joseph Chung Yin

@Mohit Verma -

Regarding to Organization management - You can setup so only project admins can manage organizations by -

Settings (clog wheel icon) >> products >> under the JSM section and select "Configuration" where you can disable the option that allows agents to mange organization in project. It is all under the Organization management section.

What else you need to breakdown the responsiblity7

Hope this helps.

Best, Joseph

Tara Grünewald

Hi @Joseph Chung Yin thanks for the quick reply. I'm one of the site admins that works with Mohit.

My concern is that the options in Global Settings only offer 2 options for Organization management in JSM; "Agents" and "Jira Administrators". It is unclear to us if "Jira Administrators" also includes people with the project role "administrator" within those projects, or if this limits this to site / org admins which would be too restrictive.

Furthermore, does "Organization" management also encompass managing all customers in a project, including those not assigned to an organization?

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