Weekend Automation being sent out too early?

Ken Obsequio

Hello!

 

I have setup an automation to let customers know that because their ticket was submitted during off hours(weekends), they will have limited support. 

 

The automation is only supposed to go off:

• Friday - After 6PM
• Saturday - All Day
• Sunday - Before 4PM

 

But for some reason, the automation is going being kicked off early morning on Fridays. 

I think it may have to do with request type? or just an error in syntax?

 

I've attached a copy of my automation block for review:

 

 

Previously I used ".shortTime" to write out the condition. And now Im using the ".longTime"

 

Any feedback will be helpful !

 

Thanks in advance

Robert DaSilva_a432as

Hi @Ken Obsequio 

I have a feeling the issue is related to how Jira is comparing the two values. If I were to guess, I can imagine the "Greater Than" condition might be expecting a plain number, and the PM PST component is throwing the comparison logic for a loop.

I would suggest using the .format feature of the time related Smart Values, as found here https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-format--- and formatting the time to be one long number.

This is the test I did:

{{created.convertToTimeZone("America/Los_Angeles").format("kkmmss")}}

This will result in the time being formatted as the hour between 01 and 24, the minutes from 00 to 59, and the seconds from 00 to 59. So, for 5:51 PM, this would return 175132. You can then use this as a plain number to compare to 6:00 pm, which would be 180000. If the number is larger, then you know it's past that time.

 

Let me know if this helps!