Hi, community.
We have a user who is not receiving emails from Jira@ourDomain.atlassian.net. Other users, including myself, are receiving these emails without any issues.
I performed a Message Trace in Exchange and found no entries for this user. Typically, if there were an issue, it would show a status such as success, denied, blocked, or forwarded. I can see that all other users in the group receive my test emails.
Here are the steps I’ve taken so far:
- Removed the user from the group and re-added them.
- Had the user sign out and back into their account.
- Verified our email settings in Jira.
- Checked the user’s settings, which appear to be correct.
Does anyone have any ideas on what might be causing this issue and how to fix it?
