Move bulk tickets from Discovery Project to Software Project while preserving fields

Brooke Smither

Situation: I am moving bulk tickets from a Discovery Project board to a Software Project board. 

Background:

• We are working on Product development.
• The board fields are aligned.
• Permissions are open.
• I edited the Software project issue type fields within this particular issue type to align with the Discovery project fields. 

Assessment:

• During testing, when I moved a single ticket from the Discovery project to the Software Project Board, I lost all my fields—nothing came over beyond the first few words of the description.

Request:  What could be going on here?  

Robert Tang_g0mq0g

Double check the fields you have in your Discovery project are Jira fields and not only Discovery fields as your software project isn't seeing the Discovery fields (or check the custom field IDs to see if they match in a discovery ticket/project and a software to verify they are different).  That may answer why the field values don't copy down. In your Discovery project, you can also go to Project Settings -> Fields -> Add Global field to see Discovery or Jira fields.  If you plan to have Ideas cascade down to a Software project, it may be better to use Jira fields.  

You can also try Automation to copy the field values when moved to a software project.  I had a project that once it hit an Implement state in the Discovery project, it auto created a ticket in a software project and copied those values to new fields.