Displaying percentage of reopened issues on a Jira Cloud dashboard

Question

I'm trying to create a dashboard in Jira Cloud to display the following metrics:

Total number of issues

Number of reopened issues

Percentage of reopened issues out of total issues

I've tried using the Filter Count gadget, but it doesn't support percentages. I've also explored other gadgets, but couldn't find one that meets my requirement. Can anyone please suggest a way to achieve this in Jira Cloud? I'd appreciate any guidance or workaround to display the percentage of reopened issues on my dashboard.

Danut M _StonikByte_ · Answer

Hi @Chandrashekhar Kavi,

Indeed, displaying such metrics is not possible with Jira's default gadgets as they do not support custom math formulas.

A solution would be to search on Atlassian Marketplace for an app that is able to calculate percentages.

If you consider the idea of using an app, our Great Gadgets app can be the perfect solution. With its Advanced Issue Filter Formula gadget you can display these numbers in a minute.

If you decide to give it a try, this is how the gadget should be configured:

Danut

Hans Polder_7ci2ta · Answer

@Chandrashekhar Kavi ,

To my knowledge/experience I don't really see how to do this with native dashboards gadgets. I have done similar implementations using (paid) plugins like Rich Filters, which very likely offers what you'd be looking for, including on-the-fly filtering on an active dashboard (so, hit a button to filter something more, predefined or on the go).

I think the difficulty lies in wanting to show information of different JQLs in a single gadget (you would have to combine at least 2 filters to identify the percentage). What you could do as possible workaround, is adding a custom field to all the relevant tickets called 'Reopened?' with option Yes, and use Automation to fill the field with 'Yes' if it was reopened (or more complex: make it a number field, and incrementally increase the value to 1, 2, 3 etc depending on the number of times a ticket was reopened).

Using Atlassian's default gadgets like 2 dimensional filter statistics or Issue Statistics, you could use the custom field you created to show the number of times a ticket was filled in as 'Yes' compared to the rest. You would have to create a filter for 'all issues' to make it work.

Downsides of this workaround/solution:

* Doesn't scale well. Gadgets are limited to (I believe) 50k issues, so if your environment is large this won't fly well
* You would have to add this field to all screens to make it work
* You would have to setup solid Automation to make this work. This can be easy if you have a few workflows with standard setups, but will be near-impossible (to maintain) if you have a lot of (complex) workflows

Just to highlight: You can identify reopened issues by using some form of JQL like: "status was Done AND status != Done". You'll need to adjust it to include the different types of 'Done/Closed/' statuses you might have. Maybe you can start small and simply show some basic Issue Statistics based of that simple filter that just shows the number of issues, without doing it with the percentages.