Unable to add comments in tickets for some projects cannot see comment box

Question

our version is 9.12.12 version datacenter

Usharvi Naik · Answer

Thank You For Help

Neil Fletcher_sg7dui · Answer

hi @Usharvi Naik

I'm on a cloud version, maybe it has similar characteristics for datacenter

If your project uses a default workflow and the ticket status = CLOSED, then the new comment box is disabled by default.

You can change this by editing the workflow, select the transition properties and change the property value.

Whether you should change it is another question, as it opens the door for never ending tickets.

Manoj Kumar Gangwar · Answer

Hi @Usharvi Naik ,

It means you don't have sufficient permission on the particular project so ask the project admins to check your authorization and grant you the right access.