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JSM Forms are not functional on Jira mobile app

Frederick Brien

Noting that in the Version History for Jira Cloud by Atlassian, version 211.0.1, 211.1.0 and 211.2.0, it explicitly mentions that "Jira Service Management forms are now available on mobile.".

That said, I am still unable to attach or view existing attached forms on my service desk tickets. I can see that a form has been attached if one exists on a ticket, but when I tap to open the form I get the error attached below, on multiple devices.

I have tried updating the app, deleting and reinstalling the app, using it on different devices and still no luck.

Any information on whether I am missing something or if the patch may not have been pushed though would be greatly appreciated. My goal is to be able to attach and submit forms using the mobile app as we rely heavily on forms.

Thank you.

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Toshan Kharumnuid

Hi @Frederick Brien

Thank you for bringing this to our attention. We are investigating this and will come back with an update soon

Thanks
Toshan Kharumnuid

Jen Payne_6i13gu

Hi, I am also having a problem with Forms on the Android Jira App. On iOS I can see the most up to date form, but Android users only get a form which I made 4 weeks ago and it hasn't updated.

Toshan Kharumnuid

Hi @Jen Payne

Could you elaborate on the problem that you are facing on the Android app, is it that new Forms that have been attached are not showing up on the app (while it is reflecting on iOS) or something else? What app version are you on?