Setting Issue Field Based on Description

Jh_q2htoj

I have a complex situation in which I have a generic account that sends tickets to Jira.

My goal is to have automation read the description and edit a field. Example:

If Description Contains Los Angeles, edit field City = Los Angeles, US

The problem is that I many other cities in a pool of locations, depending on what ticket gets created from the generic account. What is a solution rather than making a very long If: matches Then Edit issue fields Automation?

Vijay Dadi_b69v44

Hello,

The best solution is to have a lookup table built in you asset schema. Once the issue created, do a object lookup to compare {{issue.description}} ~ {{lookupObjects.Name}}.

If match is done, edit your City field to set {{lookupObjects.Name}}..

 

Vijay