I want to change the SLA status using automation, let say if the ticket status is changed to "Pending Customer Side" then SLA status should be changed to "Done"
Hi @Waqas Shahid
Welcome to the community.
What you refer as SLA status is the Resolution field in Jira not an SLA status.
If you don't have a transition screen or a post-function in the transition on the workflow on setting an issue to a "Done" (green) status, where the Resolution field is set.
The value show, will then remain "Unresolved".
See also this best practice KB article; best-practices-on-using-the-resolution-field
Thanks, I now know that it's resolution field. Problem solved.
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