External User management

Question

Greeting everyone,I am adding external users (client) to manage the tasks in team managed and company managed projects.while approving external user's request , there are two type of access and the role is Basic 
* Has access on site
* JIRA

External user shall be able to see only projects in which they are added. I am giving them (i) access they are not able to see the projects, if I give then (ii) access they are able to see the other project in which they are not added. how to restrict user access as per the project, they shall be able to see the project in which they are addedWould appreciate your response

Neil Fletcher · Answer

Hi @Rucha Auti Here's how I handle it... I mostly use groups Open https://admin.atlassian.com/ - got to Directory --> Groups For external users, I have 2 groups, 1 for access to the product and 1 for access to projects, where access = None The product access group is; jira-software-guests- The project access group can be something like: jira-software-guests-- Add the external user to both groups Then on the Jira project - Project Settings --> People, add the group: jira-software-guests-- Make sure the product access group is not added on the project This will give them access to Jira and then only the individual projects you choose

Marc -Devoteam- · Answer

Hi @Rucha Auti

This is related to the permission schemes used on company managed projects or based on the open or private setting on team managed projects

If the users should no see some team managed projects, set those projects on private, make sure the required internal users do have access.

If the user need to see som company managed projects, create a new permission scheme where only the group of internal users has browse permissions and associate this permission scheme to all project that should not be visible to the customers.