How far is Atlassian in backup solutions?

Berik Irgebayev

Hi,

I was given a task of investigating backup solutions and to check what is included in our own (JSM premium cloud) in terms of backup.

The task was given with the intentions of complying with ISO 27001 certification.

What is the difference between Hycu (third party backup solution) and Atlassian's own solution? What happens in the event of data loss or production environment crashing? What is the guarantee that is being given by Atlassian for JSM Premium cloud? 99,99%?

Hope to hear from you soon as this can potentially save a lot of costs looking for a third party solution in the event of a major downtime of our JSM.

 

 

Susan Waldrip

Hi @Berik Irgebayev, in addition to @Daria Kulikova_GitProtect_io's great article suggestions, here's a good list of considerations when looking at backup/restore/recovery apps and some resources on the Shared Responsibility Model (which is exactly what you're asking about): Guide to Atlassian Shared Responsibility Model, and Shared Responsibility: Definition and Best Practices for SAAS Providers and Customers.

The bottom line is, Atlassian enables you to manually run a backup and download the resulting file which you can then upload (and you can split it into multiple files, as they suggest); the drawbacks are that you can't schedule this backup, any backup you create will overwrite the previous backup, and the backup file is only stored for 14 days and is then gone (but if you download it, you can obviously have it forever). Hope this helps!