Automatic time tracking when working on tickets

Question

Hi Jira Community,

I am looking for advice on how to set up time tracking per individual team member, rather than for the entire company. A couple of members of my team struggle with accurate time tracking, which has become a significant issue for monitoring ticket profitability.

What are the best practices or tools within Jira to ensure each team member is tracking time efficiently and accurately?

Thanks in advance for your help!

Maria

Valeriia_Havrylenko_SaaSJet · Answer

Hi @Maria Dias  👋
Welcome to the Community!

If you consider installing third-party add-ons, you can try marketplace add-ons. One if them is Time In Status add-on.

1. You can track time when working on tickets with Time in Status report. It shows you how long tasks were in each of the workflow statuses.

2. Also the Assignee time report will notify you of how much time each Assignee spent on each task.

3. Also you can see how long a task was in progress on each Assignee or how long it was Unassigned in Dashboard

4. For more in-dept analysing try out Pivot view table. We can evaluate how much the time in the In Progress status has changed depending on the number of tasks, and we can also “dive deeper” and see which tasks have spent a lot of time.

You can also book a live demo - we'll show you the application inside out and answer all your questions. Add-on developed by my team.

I hope you find this helpful 🚀

Maria Dias · Answer

Thank you for your reply. We are already using this feature. My main issue is that one or two members of my team are not very accurate with their time tracking, and I need a way to ensure they are required to log their time when starting and finishing a task. M

Tomasz Korusiewicz_SolDevelo · Answer

Hi @Maria Dias ,

Welcome to the Atlassian Community!

If you are looking for an app which could allow you to track logged time of your individual team members, then look no further, as I can recommend the app developed by our team at SolDevelo called “Worklogs - Time Tracking and Time Reports”.

Worklogs allows you to precisely filter the company’s logged work with a wide range of filters such as users, issues, issue types, labels and more. Additionally, you can display the data for a specific date range with a breakdown by day, week, month or year.

In terms of your needs, you can easily filter your individual team members and their time logged on specific tasks. Team members can log their time both from the issue view and from the Worklog report.

Worklogs also offer a variety of additional options such as changing the time unit, timezone, hiding non-working days and more:

I hope you'll like it! If you are interested, I will be happy to answer any questions that you might have. So, feel free to book a free demo here.

Have a great day!

Best regards,
Tomasz
SolDevelo Team