Enabling customer notifications for internal users only

Bryce Roessner

Currently, we have the Customer-visible status change setting disabled, so as expected when a request transitions status - no email is sent to the customer. 

Some of our request types, such as improvements, are used only by internal users (not customers), and would like status change notifications such as rejected, in progress, etc.

I'm looking for a way where internal users (not in the customer group) would be notified of workflow transitions, however, customers remain disabled. 

Thanks in advance.

 

Mikael Sandberg

This can be done if your internal users are added as collaborators in the project. In that case then the notification scheme would notify them and you can keep the customer notifications turned off. But this means that your internal users have to have a Jira license, or if they have a JSM license you would have to add a new project role and change your permission scheme.