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How can we restrict users from reopening tickets that have been closed for more than 5 days?

Sachin Guttala

Accepted answers

John Funk

Hi Sachin,

You should be able to put either a validator or condition on the transition to reopen based on your need.

All comments

John Funk

Hi Sachin,

You should be able to put either a validator or condition on the transition to reopen based on your need.

Sachin Guttala

Hi John, thank you for your response.

I tried that, but it’s not working for me. Could you please specify which validator or condition I should select and what entry I need to make after selecting it?

Michel Neeser

Hi @Sachin Guttala

You can probably use the "Date Compare Validator" on your transition to achieve this.

Let me know if this helps!

John Funk

Sure - add a validator for Date Compare Validator. Then add as below.

Sachin Guttala

Thankyou so much John.

i have one query that is i need it for 5 working days only excluding Saturday and Sunday.

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