Automation for linked issue type

Question

Need an automation for below details:

* Condition: When a project Feature issue type Jira ticket (let's call this ticket A) is linked as Child of to another ticket (let's call this parent ticket as ticket B) .
* Action: Ticket B id and summary (title) needs to be copied (appended) in field: "Business Case" of ticket A.

Is this possible.

Lipika Singh_h0rhfi · Answer

Hi @Thomas Gallagher

The above solution doesn't work as automation understands destination and source not parent and child.

I tried one more automation but opposite is working for me.

Trigger: when issue Linked :

* Link type: Program relation

* Issue fields condition* Field: Issue Type
* Condition: equals
* Value: Feature

* Edit issue fields* Choose fields to set: Business Case
* Set: {{issue.customfield_id}} - {{destinationIssue.summary}} - {{destinationIssue.key}}

In this the parent ticket is being updated with child details.

Thomas Gallagher · Answer

Hi @Lipika Singh

This should be possible using the automation components below:

* Trigger: Field Value Changed* Fields to monitor for changes: Parent

* Issue fields condition* Field: Issue Type
* Condition: equals
* Value: Feature

* Edit issue fields* Choose fields to set: Business Case
* Set: {{issue.Business Case}} - {{issue.parent.summary}} - {{issue.parent.key}}

Please let me know if you have any questions!

Thomas, ServiceRocket