I created an organization and added customers to the org. How can a customer within the org see tickets created by other customers within the org? How do customers share tickets within their organization? Is it only for new tickets created after the org was setup? or is there a way to see tickets created prior to the org being setup. Note: When I go to the org they all show.
I would assume they would be able to go to the customer support portal and login and see requests, but currently they can only see the requests they themselves created.
Configuration settings:
Should new requests automatically be shared with a customer's organization?
selected - Yes, automatically share email requests with the customer's organization. Requests sent from the portal will also be shared unless the customer selects otherwise
