Hello, I have users associated with organizations and I would like their organization to be automatically classified when they open tickets?
Dear @Rodrigo Buch
if I understand you correct, you would like to identify the organization of the reporter. This can be achieved with a little additional configuration using automation rules.1. Trigger for new Request be created
2. follow this KB Article for further stepsHow to use JSM Customer's Organization information in Automation rules | Jira | Atlassian DocumentationHope this helps.
@Rodrigo Buch -
Can you clarify what you mean by "auto classified" when issues are created? Please advise, so we can better assist.
Best, Joseph Chung Yin
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