Good morning! Please see screenshot. We use a lot of custom notifications in JSM, and we would never want the Assignee to be added to request participants, because this would double up some of our notifications.
When a customer mentions someone in the issue comments, it is automatically adding them to request participants, but in our set up, this is not optimal because we have Agents getting double notified: one for being assignee, and one for being request participant. Is there any way to prevent adding people to request participant when they are mentioned in comments? Thank you!
