JIRA Automation rule bypass the transition

Question

I am looking for the automation, when all child issues are closed their Parent issue should auto closed. I am able to run the automation when Parent has a workflow global transition for closed Status. "Open -> In Progress -> Review -> Closed (All)"
But when I modify the workflow as Open -> InProgress -> Review -> Closed & Parent ticket is at any status except Review, automation fails to close the Parent ticket when all child are closed.

is there way to Jump the Parent status from Open / InProgress to closed without having transition between them.
Thanks in advance!

Sushil Ranjan_csk0y5 · Answer

Thank you for your response! Yes, a transition setup is necessary for the automation to work effectively.

For those facing a similar issue, a potential workaround is to add conditions for each status. For example, if the parent issue is in "In Progress" and all its child issues are closed, you can set two transitions, move to Review then Closed.
Similarly, if the parent issue is in 'Open" then add three transition, move transition to In Progress, then Review & then 'Closed'.

Yong Yang · Answer

Hi @Sushil Ranjan

We have to ensure the transition existing in the workflow otherwise jira automation won't do the transition for us.

Thanks,

YY哥