How to auto assign a ticket based on Transition and Custom Field

Question

I am trying to create an automation that when Transitioned from In Review to Approval needed it will auto-assign the ticket to a user based on a custom field called xyz. Field xyz is a single select drop down. If xyz is one of 103, 104, 105 assign to Jeff. If xyz is one of 106, 107, 108 assign to Jessica. If xyz is one of 109, 110, 111 assign to Martha.

Mark Williams_svuh32 · Accepted Answer

Slow down and read the If statement for Else

Samuel Gatica _ServiceRocket_ · Accepted Answer

Hi @Mark Williams

Using Automation with the following:

Tigger: Issue Transitioned

Condition: IF or ELSE: Add a condition options

Action: Assing the issue to

E.g:

Hope this helps!

Best regards

Sam