Can the virtual agent record conversations had via the portal?

Question

We have recently started using the virtual agent via the project portal and it seems to be working as expected except that the conversations are not recorded in the portal and the conversation is not saved to the ticket when one is raised.

Is there a setting to enable this?

Larry Gerard_f0axnl · Answer

Read the article, but it doesn't tell you where an administrator is able to see those conversations.  Have you been able to find them?

Philip Kroos - TEAM XALT · Answer

No update yet, but I contacted Atlassian's support about this now. I will post an update as soon as I know more.

Out of curiosity, is your site/ Jira instance where your virtual agent is set up BYOK encrypted?

Brandon Viertel · Answer

Experiencing the same thing - Org Admin, Site Admin, Project Admin, and still no link in the Link field. Update?