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Non-existent boards showing

Kirsty Halkett_2d1g3p

I have deleted some team-managed projects whilst setting up Jira. These were deleted as we moved to a company managed project instead. However, when viewing the boards, there are three boards that are showing in the drop down that no longer exist. How do I make these go away?

Accepted answers

Kirsty Halkett_2d1g3p

I found out that you have to permanently delete the project from the trash for them to disappear. Thanks for your replies.

All comments

Trudy P Claspill

Hello @Kirsty Halkett

Welcome to the Atlassian community.

How have you determined that the boards no longer exist? What happens when you try to access them?

It is possible that your browser is displaying cached information. Have you tried viewing the same information in a different browser, using a private browser window, or clearing your browser' cache?

Hans Polder_7ci2ta

Hi @Kirsty Halkett ,

Could you maybe share a screenshot of what you're seeing as there are multiple places where 'boards' can be viewed. Additionally, team-managed projects don't use the same 'Boards' that are natively used in company-managed projects, so I'm trying to understand better what your use case is

To delete a board, follow the instructions as detailed here: https://confluence.atlassian.com/jirakb/how-to-delete-a-software-board-in-jira-cloud-1369637429.html

You'll notice that 'team-managed boards' cannot be removed this way, but they should disappear if you have trashed/removed the project itself.

Kirsty Halkett_2d1g3p

Hi Hans,

I believe these were the original team-managed boards. These projects have since been deleted and are in my trash. When I tried to view them I receive an error message.

Kirsty Halkett_2d1g3p

I found out that you have to permanently delete the project from the trash for them to disappear. Thanks for your replies.

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