How do I set up a bug tracker similar to the Minecraft bug tracker.

Question

How do I set up a bug tracker similar to the Minecraft bug tracker. I need it to be set up in a way where ANYONE can report a bug report on it. while using the free plan. The current problem I am having it making it so anyone can make the bug reports without it contributing to the 10-user limit. Any help would be greatly appreciated. I would have used the standard plan but at 8 dollars a month PER USER plus the fact that anyone creating an account to submit a bug report will count as one of those users (increasing the price), it is just wayyyyyyyyy too expensive.

Trudy P Claspill · Answer

Hello @8Crafter

Are you asking with regards to the Free Jira product or the Free Jira Service Management product?

The site that you referenced appears to be using Jira Server or Jira Data Center, not Jira Cloud.

With a paid subscription for Jira Cloud you could enable public/anonymous access to your project. With the Free version you cannot modify the access/permissions in that manner. Access is granted only to the people to whom you have granted access to your Jira product. When you grant them access to your Jira product, that increases your licensed user count. So if you are asking with regard to the Free Jira product then the answer is no.

If you are willing to subscribe to the product for a limited number of users, then you could enable Public/Anonymous access to the one project where you would want to allow anybody to create issues and see the content. Note that the access would be anonymous, so you would not be capturing the name of the issue reporter unless they filled that in manually in a text field.

8Crafter_okv4a4 · Answer

Is there any way to make it so that ANYONE can see all of the issues/bug reports (not just the ones that they had reported).

An example of this is: https://bugs.mojang.com/browse/WEB-7439?jql=

Trudy P Claspill · Answer

Hello @8Crafter

Welcome to the Atlassian community.

I don't know anything about the Minecraft bug tracker, but you can either:

1. Use an Issue Collector to enable users to report issues without having direct access to your Jira instance, and therefore having no impact on your licensed users. 
https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

OR

2. Use the Jira Service Management product where you can have an unlimited number of Customers reporting issues through a Customer Portal while only your licensed Service Team Agents have direct access to the Jira Service Management project and UI.