How can I allow my external customers to view my KB without allowing anonymouse access in Confluence

Otavio

Hello!


I have this KB linked to my customer facing Help Center JSM Project.

 

I have various of the articles from the above KB organized as topics within my Help Center.

 

The main issue is that unless someone is added as an user to the Confluence page where the KB is, they simply do not see the recommended suggested article topics in the Help Center.

For security reasons I do not want to enable anonymous access as I am placing lots of safeguards (organizations, only allow certain domains to create customer accounts, etc) for enhanced security.

How can I have my customers be able to view the suggested articles/topics without enabling anonymous access in Confluence?

I feel like my current settings of allowing logged in users should be achieving that, but all my tests so far have been unsuccessful.

All help is greatly appreciated!

Dan Breyen

@Otavio Cordoba if your External Users are using JSM, and they have access to the JSM portal, they should be able to see your KB articles w/o giving the articles only to access users.

I may be missing something, but all I did was follow this Atlassian Knowledge article to get everything setup so JSM had a Confluence Knowledge Base that users in the Portal can see.

Hope that helps!