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Atlassian Intelligence Virtual Agent: How can I get the "ask for information" working?

Zach Goeppinger

We already have the custom fields of the appropriate category (paragraph) created, so I'm not understanding why I'm still getting the error:

Field type not yet supported for the virtual agent. Select another field.

How have people gotten that to work? Are there any good examples I can be sent. Also- I'd like to have the Agent create an issue for the appropriate JSM project, I imagine that's where I'd use the 'send web request' step so that it pulls in the ask for information results.

Thanks for any guidance!

Accepted answers

Aaron Pavez _ServiceRocket_

Hi @Zach Goeppinger

Can you tell us which part of the configuration you are stuck in?

https://support.atlassian.com/jira-service-management-cloud/docs/about-step-types-in-the-virtual-agent-flow-builder/

can you double check the paragraph field? maybe creating a new one just to test?

Or the field is missing from request type? as mentioned here:

https://community.atlassian.com/t5/Jira-Service-Management/Re-Jira-Virtual-Agent/qaq-p/2698026/comment-id/169858#M169858

What about the wiki rendered style? have you tried both configurations?

Regards

Dave Rosenlund (Trundl)

Welcome to the Atlassian Community, @Zach Goeppinger 👋

The Virtual Agent only works with the same fields that you have configured in the Request Type form that is displayed on the portal. So, double check this first.

Then, if you want to add extra fields in the Virtual Agent interface, add them field first in the Request Type that will be available in the Customer Portal. That way, the field should be available within the Virtual Assistant workflow.

Note: Not all field types are supported by Virtual Agent in this interface, but Select and Short text are safe to use.

Hope this helps,

-dave

All comments

Aaron Pavez _ServiceRocket_

Hi @Zach Goeppinger

Can you tell us which part of the configuration you are stuck in?

https://support.atlassian.com/jira-service-management-cloud/docs/about-step-types-in-the-virtual-agent-flow-builder/

can you double check the paragraph field? maybe creating a new one just to test?

Or the field is missing from request type? as mentioned here:

https://community.atlassian.com/t5/Jira-Service-Management/Re-Jira-Virtual-Agent/qaq-p/2698026/comment-id/169858#M169858

What about the wiki rendered style? have you tried both configurations?

Regards

Dave Rosenlund (Trundl)

Welcome to the Atlassian Community, @Zach Goeppinger 👋

The Virtual Agent only works with the same fields that you have configured in the Request Type form that is displayed on the portal. So, double check this first.

Note: Not all field types are supported by Virtual Agent in this interface, but Select and Short text are safe to use.

Hope this helps,

-dave

Zach Goeppinger

Thanks @Dave Rosenlund _Trundl_ ! What if you put the custom field in a custom form? is that buried too deep in the request?

Zach Goeppinger

@Aaron Pavez _ServiceRocket_ I've put the custom fields in a form, is that going to be an issue? Does the field need to be on the request itself?

Dave Rosenlund (Trundl)

Honestly, I am not sure, @Zach Goeppinger. Sorry 😕

IMO it's worth a try, but I have no firsthand experience with that.

Zach Goeppinger

Can confirm. (Letterkenny reference.) The custom field DOES need to be on the request itself, it cannot be part of a form.

Zach Goeppinger

See above, I did confirm it has to be on the request directly, not on a form.

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