What permission is required to create ticket raiseOnBehalfOf using Service Desk API

Question

Hi, I'm trying to use the /rest/servicedeskapi/request API and would like my user to be able to request on behalf of the requestor for the API user. I can make a request if i am admin but what is the minimum permission required to be able to create the request to not get this error?

Request:

{       "serviceDeskId": "...",    "requestTypeId": "...",    "raiseOnBehalfOf": "<customer email>",    "requestFieldValues": {        "summary": "...",        "description": "..."    }}

Response:

{    "errorMessage": "You do not have permission to create requests on behalf of other users.",    "i18nErrorMessage": {        "i18nKey": "sd.request.create.error.permission.onbehalfof",        "parameters": []    }}

Petr Michna _EXT_ · Answer

Hi @Denmark Hinagpis 
The user must have JSM license and must be in the role Service Desk Agent (Administrators or Service Desk Team role in Jira Data Center version). Then you will be able to raise a request on behalf.

Fernando Eugênio da Silva · Answer

@Denmark Hinagpis , Welcome to the Atlassian Community!

The minimum permission an user needs to have to change the reporter is based on 'Project Permissions', specially Modify Reporter permissions.

User with this permission are allowed to change the reporter while they are into your portal, the same permission it applies for REST API calls.

I would say to ensure that the user owner of the token has the Modify Reporter permission based on Project Permissions.

Any questions, please, let us know.