Accessing a User's Manager from their synced profile

EHardy

Currently using Atlassian Guard to sync data over from our Azure AD.
We've added Manager, Department, and Job Title to the synced fields in Entra and the information from the user's account in AD is visible in the Jira Profile. However we have not been able to find a way to reference these fields within the ticket.

For example: User creates a ticket that will require approval from their manager. On create, we would like to automatically assign the manager as the Approver. We currently have JMWE and Scriptrunner active on our sites but when testing via JMWE with

 

{{issue.fields.reporter | dump(2)}}

 

 

 

it only returns Self, accountId, AvatarUrls, displayName, active, timeZone, accountType, and _accountId.

Ideally we would like to be able to reference at least the manager name for the approvals process.

Purchasing additional add-ons to accomplish this was given a hard no by accounting so we're stuck with what we have and hoping to find a way

 

Has anyone had any luck in this area?

Dave Rosenlund (Trundl)

Welcome to the Atlassian Community, @EHardy 👋

My gut tells me you ought to run this past the JMWE support team at Appfire, but before I send you down that path, do you already own JMWE, or are you evaluating it (and Scriptrunner)? 

I ask because you state accounting says no to add-ons, but you just listed two add-ons.

-dave