Is there a way to add IP address as part of the data gathered in the Issue Collector?

Question

For additional context, we've installed InspectLet on our web app, which allows us to gather user info and feedback on top of reports we get via the Issue Collector.

Having the IP address as part of the Issue Collector would allows us to quick associate which recording matches the report we receive. Is there a way for us to do this?

Hadas Raz · Answer

To correlate Jira Issue Collector reports with InspectLet recordings using IP addresses, you can follow these steps. Note that capturing IP addresses directly in Jira Cloud requires some custom solutions because Jira Cloud doesn’t natively support this feature.

### Step-by-Step Solution

1. Capture IP Addresses with Issue Collector:

Unfortunately, Jira Cloud’s Issue Collector does not directly support capturing IP addresses due to privacy and security concerns. However, you can explore the following workarounds:

- Custom Form Integration: Instead of using the standard Issue Collector form, you could create a custom form hosted on your web application that captures the IP address and other relevant data. After capturing the form data, you can use Jira’s REST API to submit the issue directly to Jira, including the IP address in a custom field.

- Proxy Server Approach: If feasible, you could set up a proxy server to capture IP addresses before the data reaches Jira. This would require capturing and forwarding the IP address along with the form data to Jira using their API.

2. Create a Custom Field in Jira:

- Add Custom Field: In Jira Cloud, create a custom field to store the IP address. Go to **Jira Settings** > **Issues** > **Custom Fields** and create a new custom field of type **Text Field** or **Number Field**, depending on your needs.

- Include Custom Field in Issue Collector Form:If you’re using a custom form and submitting data via the API, ensure the IP address is included in this custom field when creating issues in Jira.

3. Integrate InspectLet:

- Log IP Addresses in InspectLet: Ensure that InspectLet is configured to log IP addresses with user sessions. This will allow you to search for recordings based on IP addresses.

4. Match IP Addresses:

- Search for Recordings in InspectLet:  Once an issue is reported in Jira with the IP address stored in the custom field, use this IP address to search for the corresponding recording in InspectLet.

Summary:

- jira Issue Collector itself cannot directly capture IP addresses due to privacy reasons.
- Custom solutions such as custom forms or proxy servers are necessary to include IP addresses.
- Use Jira’s API to submit issues with IP addresses to a custom field.
- InspectLet’s search functionality** will help you find recordings by IP address.

Marc -Devoteam- · Answer

Hi @Kevin S_

There is no option for IP Address.

I can't tell if this against Atlassian policy.

You could raise a request, see https://jira.atlassian.com/