How can we access the admin when the admin is a deactivated user?

Question

How can we access our company account when the admin previously is now a deactivated account? We need to add people unfortunately, we need admin access for that. What can we do to gain admin access or do we need to create another account and copy our projects?

Trudy P Claspill · Answer

Hello @Rema Danao

Welcome to the Atlassian community.

The posts on your tag indicate you are using a Free subscription. Is that accurate.

Was the administrator using a company-provide email address for accessing Atlassian? If so, you should consult with your email administrators about getting the account reactivated and a known password set for it. Then another person can be given that password, sign in as that user, and add other users as administrators.

In the future your company should ensure that you always have at least two accounts that have administrative access to your Atlassian Cloud Organization and Products.

Samuel Gatica _ServiceRocket_ · Answer

Hi @Rema Danao

Welcome to the community!

Please consider contacting Atlassian Support at https://support.atlassian.com for additional assistance.

Best regards
Sam