nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Reply on email notification

Evert Morren Atlas Admin

When a user creates an issue, he receives an notification. The user can send a reply on the notification, the reply is added as a comment to the issue. But if the user send a second reply on the notification it is not added to the issue. How can I solve this problem?

Accepted answers

Samuel Gatica _ServiceRocket_

Hi @Evert Morren Atlas Admin

I was unable to replicate the issue. I created a ticket and sent three replies using the notification email, all of which were successfully added to the ticket.

Can you please confirm the following:

- Are you responding to the same email as indicated in the notification?
- Does the subject line include the Ticket ID (e.g., XYZ-123)?

Best regards

Sam

All comments

Samuel Gatica _ServiceRocket_

Hi @Evert Morren Atlas Admin

I was unable to replicate the issue. I created a ticket and sent three replies using the notification email, all of which were successfully added to the ticket.