Not able to vote on a Unresolved issue

Alex Benavides

This is very strange. The issue has status "NEW" and I noticed that when we change the component or if this issue is CLOSED and then REOPENED to status NEW no one is able to vote. Any idea what could it be ?

voting.jpg

voting.jpg

Ignacio Pulgar

Never happened to me, but for your description, I would think of the following hypothesis:

The transition from Closed to New is not correctly set to fire a 'Issue Reopened' event.

Follow these steps:

1. go to the workflow's diagram view and click on Edit
2. click on the arrow (transition) which goes from Closed to New
3. on the right side, click on that transition's 'post functions' link
4. look for a post function named 'Fire a Issue Reopened event that can be processed by the listeners.'

If it's already firing a different kind of event (probably a Generic Event):

1. hover the mouse cursor over that line and click on the pencil (Edit)
2. change the kind of event to 'Issue Reopened'

If you don't find a line starting with 'Fire a', then no event is being fired, and then you will have to:

1. click on 'Add post function' link
2. find and add the function that fires an event
3. set it to fire a 'Issue Reopened' event

After following these steps, you will need to close the issue and reopen it so that the event is actually fired.

Let me know if this fixes your issue.