How do I configure the change workflow to only require approval for specific change types?

Question

We are using Change in Jira Service Management Cloud.  I have the workflow set up to require approval from one person within each CAB approval group.

Standard change does not require approval. How do I configure the workflow to exclude Standard Change from the approval step?

John Funk · Answer

Awesome - glad it helped you to a good solution!

Judy Forrister_ukjahb · Answer

Thanks John.  That actually gave me the idea to just put in an automation that allows the CAB that meets the criteria to transition straight to the status after the approval step, thus missing out the approval step altogether.  And it works.

Thank you!

Manoj Kumar Gangwar · Answer

Hi @Judy Forrister ,

You can add the conditional post function on the Ready for Approval transition to skip the Authorize approval but you should have JMWE, JWT, or Scriptrunner any one of these plugins.