Can users create a new tickets by using bulk CSV?

Question

Hi

Can users create a new tickets by using bulk CSV? When users want to create a new tickets by csv there is no option to map Issue Type field so there is no option to upload a file. Is there an option for the user to upload the file or does it have to be done only by the administrator? It is Jira cloud, company maganed project.

Sabina Napierala · Answer

As user I'm not able to map Issue type and after trying import i've got error. When trying import the same file as administrator the tickets are created. So without mapping Issue type there is no option to make import.

Marc -Devoteam- · Answer

Hi @Sabina Napierala

They can, they need to specify the Issue Type in a column in the CVS, bit it can't be mapped.

However, as a normal user having access to the project, then you have the ability to create issue via CSV file, however your csv file must contain a few important piece of data -

Example:  Issue Type, Summary at a minimum.

The issue will be created based on the issue types in the project, so they need to match.

Also see KB article; create-issues-using-the-csv-importer