nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

When loading the agent view 'Queues' is momentarily replaced with 'Tails'

Rus Yates-Aylott_mlva9h

One of my colleagues is launching his standard agent view and the cases in the default queue are correctly displaying in the right-most pane. However, the left-side menu is displaying 'Tails' where it should say 'Queues' for a few seconds before it corrects itself.

No one else I have spoken to has witnessed this behaviour and it would be good if someone could advise on why this is happening.

Thanks

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Marc Koppelaar

Hi @Rus Yates-Aylott

Possible solutions:

Clear customers browser history and cookies
Check the users bowser language and system regional settings, they are causes fro translation
Use another browser

Rus Yates-Aylott_mlva9h

Thanks Marc,

However, I have since discovered another user with exactly the same issue. Oddly, it's not affecting me.
Only difference I can think of is that the 2 affected users are both Atlassian Admins whilst I am only a JSM Admin.
Beyond that, I haven't a clue.

Marc Koppelaar

Hi @Rus Yates-Aylott

I'm and org admin on multiple sites and I can't reproduce it, on any site.

The I can only suggest the options I gave or raise an issue at Atlassian Support.

Rus Yates-Aylott_mlva9h

I have done exactly that. Thanks for looking into it.

Rus Yates-Aylott_mlva9h

I hope this helps some of you.

We now believe the issue may be caused by a browser plug-in or configuration where a translator believes the page contents are in French and is attempting to translate them into English

The French word 'Queues' translates into the English word 'Tails'

mfknight

This actually makes a lot of sense! I remember turning on translation in Chrome (completely by accident) for a different web page right before I had this issue in Jira.

Thanks for sharing this update!

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