Want to change name status on workflow. but the new name status existed and used in the workflow

Febrilia Putri Inzani

I want to change the name status on workflow from 'Open ticket' to 'To Do'. but, the error display is 'the status already existed and used in other workflow.' so, I need to move all the tickets(?) in the project but i don't know steps how to do from copy workflow, edit workflow, even move the ticket. should i move ALL of the ticket or only that one specific status which i want to change? Thank you  

Cristian0791

Hi Febrilia,

 

You can try the following:

1.Create or Copy Workflow: If you don't already have a custom workflow for your project, you'll need to create a copy of the current workflow. This ensures that any changes you make do not affect other projects that might be using the same workflow.

2.Edit Workflow: Edit the newly created workflow to replace the status "Open ticket" with "To Do" (don't rename the status)

3.Associate the New Workflow with Your Project: Once the workflow is updated, associate this new workflow with your project. This typically involves navigating to the project settings and selecting "Workflows", then assigning the new workflow to the project's issue types.

4.Move the Tickets: If you want to avoid conflicts, you'll need to transition all tickets currently in the "Open ticket" status to the new status "To Do".

Hope this helps you.