As above, when a customer emails into the helpdesk for the first time, we would like an invite to the portal be sent out automatically.
When a new user emails in I can see the status set to "invited" but the user does not get an invite email.
TIA
Hi @[deleted], Welcome to the community!Please check Customer Permissions: Anyone can email the service desk or raise a request" is enabled or open. Check Notification Settings: Customer-invited notification is enabledCheck if the User is Invited: Go to User management to see if the user status is "Invited". If so, Resend the InvitationAutomation Rules: You can also try automation for the same.
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