Email requests

Question

Hello,

I would like to ask if I can send requests by email from any account of a specific email domain, without invitation needed. Is that feasible?

Right now, if someone does not get invitation or is not added to jira customers group, they cannot create a ticket when sending email request.

Thank you in advance,

Aggeliki Karagioule

Aggeliki K · Answer

Hello again,

As I haven't found a solution to the above problem, any suggestions are welcome.

Thank you in advance,

Aggeliki Karagioule

Aggeliki K · Answer

Hello @Rishabh Jhawar ,

I followed the steps above and tested the email request with an account of the domain I have added, but no ticket was created.

The mail log mentions the following : Sorry, self-signup is disabled for this help center. You need to be invited first

Thank you in advance,

Aggeliki Karagioule

Rishabh Jhawar · Answer

@Aggeliki K

Yes, making it "open" will allow everyone will be able to create ticket via email request.

Do this:

1. Make it "Restricted"

2. Add a company in the customers of the project and add email domains.

This way the service project will be open to customers who are added to the project via the org.

Regards,

RJ